Running a production kitchen in Singapore means managing a steady stream of orders from food delivery platforms. With more customers ordering in, kitchens need more than fast service; they need smart systems to stay organised. This is where POS integration becomes essential.
In a food business, a POS (Point of Sale) system does far more than just take payments. For production kitchens, also known as ghost kitchens, it acts as the centre point for managing daily operations. A strong POS setup handles incoming orders, updates menus across platforms, sends orders directly to kitchen stations, and keeps track of ingredients and stock.
With good POS integration, your system can connect directly with delivery apps. Orders are captured automatically and sent straight to the kitchen, which saves time and cuts down on mistakes.
What POS integration can help with:
- Syncing your menu across food delivery apps
- Handling special requests and meal customisations
- Sending orders straight to the kitchen screens
- Tracking ingredients in real time
- Scheduling kitchen staff
- Viewing sales reports and delivery performance
How to set up POS integration
1. Review your current system
Start by checking if your POS connects easily with major delivery apps in Singapore like GrabFood, Deliveroo, and Foodpanda. Local F&B operators commonly use cloud-based systems such as Square, Lightspeed, and Revel because they integrate well with these platforms. They also make it easier to update menus and accept orders without entering them manually.
If your current setup feels slow or clunky, consider switching to one that supports full integration with all the platforms you rely on.
2. Use integration tools if you need to
Some POS systems do not connect directly to every delivery app. If that is your situation, you can use connection tools like Otter or Deliverect. These tools are available in Singapore and help by pulling in orders from different apps, then sending them straight to your POS and kitchen screen.
This type of POS integration saves time and makes it easier to manage multiple brands or menus.
3. Keep your menu consistent
Your menu must stay the same across every platform. Prices, item names, and add-on options should match to avoid customer complaints or kitchen errors.
With proper POS integration, any changes you make in your POS system, like updating prices or marking an item as out of stock, will appear across all connected apps right away. Some POS systems even let you manage all your menus from one screen.
4. Use a kitchen display system (KDS)
A KDS is a digital screen that shows incoming orders in the kitchen, replacing printed tickets. When it is linked to your POS, orders appear in real time as soon as they are placed.
This helps kitchen staff get started right away, send out food faster, and keep the order queue organised.
5. Connect inventory and reporting tools
POS integration should also support your stock management. Some systems automatically deduct ingredients from your inventory as orders are placed. They will also alert you when items are running low, so you do not run into supply issues during peak hours. You can also view reports on prep times, popular dishes, and sales performance.
6. Train your team properly
Even the best system will not work well if your team is not trained to use it. Make sure everyone, from your prep staff to the manager, understands how the POS system connects with delivery apps and kitchen tools.
7. Protect customer data
Handling online orders means handling private information. Always choose a POS system that meets proper data protection standards and keeps payment details safe. Make sure your connection tools also follow good security practices.
Good POS integration includes keeping your business and your customers protected.
8. Check your setup regularly
Your kitchen might grow over time, so it is important to keep your setup updated. Review your systems every so often to ensure everything is working correctly. Look out for slow ticket times, orders that did not get through, or sales numbers that do not match.
Tips for success
- Start by connecting one app first, then add others
- Draw a clear flow from order received to food ready
- Place test orders to check that the system works
- Watch significant numbers like average prep time
- Keep your POS system and tools updated
- Choose providers that offer helpful support and guidance
At SmartCity Kitchens, we make it easier for food brands to grow in Singapore. Our kitchen spaces are set up for online ordering and are built with POS integration in mind. This makes it easier to manage multiple brands and channels—all from one place.